Returns

1. Can I return the product/s?

Yes you can return one or all the ordered products in case you're not satisfied with them.

2. What's the cost of returning a product?

On failure of the customer, in choosing the product, we will charge you the return cost.

3. What about if the product is not what I ordered, is broken or is defective?

In that case, we take care of returning it with no additional cost.

4. How long do I have to return a product?

You can return any product during the next 30 days after receiving it.

5. How can I return a product?

Please, contact us on here or by emailing at info@snowculture.es during the next 14 days after receiving the order.

6. When do you refund me?

We will refund you during the next 24h after receiving the product/s. The product/s can not be used and all the labels and packaging must be exactly as the original product.

7. How do you refund the credit?

- In case of credit card payment, the credit is refund at the same credit card.
- Or, in case that you paid through a Paypal account, the credit is refund at the same Paypal account.